Q If you make poor quality goods, will you refund?
A As a matter of fact, we wont take a chance to do poor quality products. Meanwhile, we manufacture goods quality products until your satisfaction.
Q What about the payment terms?
A FOB shenzhen Port. 30% deposit by T / T, 70% before all shipment. We offer the photo, video or even Third Party to check.
Q How does your factory control product quality?
A ISO9001: 2015, ISO / TS16949 Certificated, independent quality control team with 16 inspectors in our factory. Third party certificated and factory audit accepted. Third party quality control accepted.
Q What's the lead time for mass production?
A 20-25days after down payment confirmed, can be negotiable.
Q How can I get the sample? What's the lead time?
A Normally will be send in 7days. If need to open new Model, need another 10-15days more.
Q Is it possible to know how are my products going on without visiting your company?
A We will offer a detailed production schedule and send weekly reports with digital pictures and videos which show the machining progress.
Q Where is your factory located? How can I visit it?
A Our factory is located in Dongguan, Guangdong, Dongguan is the Closest city from Shenzhen and Guangzhou, hongkong. 1 hour from Guangzhou and shenzhen by car. 1.5 hours flight from Hong Kong ( 1 hour by car+0.5 hour by boat ).
Q Do you provide ODM/OEM service?
A OEM / ODM is welcome, We got a professional and creative R&D team, and customized colors are optional. From the concept to finished goods, we do all ( design, prototype reviewing, tooling and production ) in the factory.
Q Are you a manufacture or trading company?
A We are a manufacturing factory who has over 17 year-manufacturer in hardware products.